Participating in the Administration and Management of Pharmacy Practice

Participating in the Administration and Management of Pharmacy Practice (12% of exam)
A. Coordinate written, electronic, and oral communications throughout the practice setting (for example,
route phone calls, faxes, verbal and written refill authorizations; disseminate policy and procedure
changes)
B. Update and maintain patient information (for example, insurance information, demographics, provider
information) in accordance with federal regulations and professional standards (for example, Health
Insurance Portability and Accountability Act [HIPAA])
C. Collect productivity information (for example, the number of prescriptions filled, fill times, payments
collected, rejected claim status)
D. Participate in quality assurance activities (for example, medication error prevention, customer satisfaction
surveys, and internal audits of processes)
E. Generate quality assurance reports (for example, compile or summarize data collected for evaluation or
action plan development, root cause analysis)
F. Implement and monitor the practice setting for compliance with federal regulations and professional
standards (for example, Materials Safety Data Sheet [MSDS], Occupational Safety Health Administration
[OSHA], Joint Commission on Accreditation of Healthcare Organizations [JCAHO], United States
Pharmacopeia [USP])
G. Implement and monitor policies and procedures for infection control
H. Implement and monitor policies and procedures for the handling, disposal, and destruction of
pharmaceuticals and supplies (for example, hazardous substances, investigational products, controlled
substances, non-dispensable products, radiopharmaceuticals)
I. Perform and record routine sanitation, maintenance, and calibration of equipment (for example, automated
dispensing equipment, balances, TPN compounders, and refrigerator/freezer temperatures)
J. Update, maintain, and use manual or electronic information systems (for example, patient profiles,
prescription records, inventory logs, reference materials) in order to perform job related activities
K. Use and maintain automated and point-of-care dispensing technology
L. Perform billing and accounting functions for products and services (for example, self-pay, third-party
adjudication, pharmaceutical discount cards, medication reimbursement)
M. Communicate with third-party payers to determine or verify coverage for products and services
N. Coordinate and/or participate in staff training and continuing education
O. Perform and/or contribute to employee evaluations and competency assessments
P. Participate in the establishment, implementation, and monitoring of the practice setting’s policies and
procedures